Details & policies

No surprises at lease signing. Here's how parking, applications, and day-to-day operations work at Westbury.

Parking

Off-street parking in the property's lots.

Laundry

Every home has its own washer and dryer. No shared laundry room, no quarters, no hauling baskets across a parking lot.

Applying

Applications are submitted through the leasing office and typically take about 15 minutes. You'll need a government-issued ID and proof of income, and every occupant 18 or older applies. Call (217) 352-5509 to get started. See our privacy policy for how application information is handled.

Screening criteria overview

All applications are evaluated against the same written screening criteria, covering income, credit, rental history, and background — consistent with fair housing law. Full written criteria are provided with every application. If you have questions about whether you'd qualify, ask before you apply.

Maintenance & the resident portal

Residents use an online portal to pay rent, submit and track maintenance requests, and reach the management team. Maintenance requests are triaged daily, with emergency issues (no heat, active leaks, lockouts) handled on an urgent basis.

Pets

Cats and dogs are welcome, up to 2 per home. Deposits, pet rent, and breed/weight guidelines are on the pet policy page.